Practice Terms and ConditionsDr. Tracy Duffner is a licensed veterinarian, a certified veterinary acupuncturist, and a certified veterinary food therapist. When seeking care from this practice, clients consent to the treatment of their animals with acupuncture, chiropractic care if appropriate, herbal remedies, the use and application of essential oils, homeopathy, nutritional advice, and behavior consultation. All imaging, surgery, hospitalization, and procedures requiring a clinical facility will be referred to the practice most suited for the individual patient and client’s needs. Pharmaceutical (traditional veterinary medical drugs) care and vaccinations are not routinely provided by this practice, and if the client requests these services, they will be referred to the appropriate practice to serve their animal’s needs. 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The initial visit (which includes consultation and Traditional Chinese Veterinary Medicine treatments) is $400 with an additional travel fee based on location. If chiropractic care is being added on to an acupuncture visit, the fee for a chiropractic adjustment for small animals is $85 and $120 for equine. After this, additional acupuncture sessions are $175 (per pet) for small animals and $185 for equine unless the session goes over 45min, at which time the client will be billed at $5.50/min. This fee will also be applied if there are extensive follow-up phone calls and e-mails (excluding routine email and phone reporting of laboratory results). For owners needing additional contact time outside of the scheduled appointment regarding their pet’s plan, we offer telemedicine consultations which are billed at $5.50/min. These consultations are scheduled on Tuesdays. Travel fees are additional and are based on travel time. Service estimates will be provided on request. InitialChiropractic adjustments are only available to patients who have provided spinal radiographs (“x-rays”) from their regular veterinarian taken within the previous 12 months or since the pet started having back/neck pain. Payment is accepted by cash, Venmo, VISA, MasterCard, Discover, or American Express. Payment is expected at the time of invoice, which will be provided after the consultation. Normal business hours are 9 AM - 5 PM Monday - Thursday. Routine communication will be delivered only during these hours. InitialPrior to scheduling the appointment, all medical records from every veterinary practice the patient has been registered or seen are required to be emailed to naturalpethhi@gmail.com. This includes radiographic images and lab work results. InitialAll new client forms (TCVM Questionnaire for small animals or Equine Questionnaire for horses, Terms and Conditions, Media Release, Credit Card Policy) must be completed and emailed to naturalpethhi@gmail.com at least 48 business hours prior to the appointment. If these forms are not received, the appointment will be forfeited. InitialDr. Duffner is a sole practitioner with limited support staff. Due to this and the logistics of housecall practice, she is not equipped to respond quickly when pets have immediate or emergent needs. I acknowledge this and state that I will call my regular veterinarian or an emergency vet if my pet has an emergent medical problem; I will also e-mail Dr. Duffner about what is going on. I acknowledge that Dr. Duffner is not available for immediate needs. I also acknowledge that if I have numerous follow up questions after my pet’s appointment, I will be asked schedule a telemedicine consult as described above. I understand that if I text and email these questions, Dr. Duffner will not be able to immediately or comprehensively answer these and a telemedicine consult is in the best interest of the patient. InitialEmail is to only be used for routine communication. Emails will be checked several times a week, but this varies with appointment schedules and practice caseload. InitialAs previously stated, Dr. Duffner is a sole practitioner with limited time for administrative duties due to the nature of housecall practice. The preferred form of communication is by email, which Dr. Duffner will reply within 36 hours during the business hours of Monday - Thursday, 9 AM - 5 PM. If the client needs to change an appointment, email naturalpethhi@gmail.com. Please do not leave a voicemail or text message for communication. All sales on herbals, supplements, diets, treats, and homeopathic medications are final. These are prescription products and cannot be returned once opened. Furthermore, an in person examination of the pet by Dr. Duffner is needed for prescription supplements, herbals, and homeopathic products to be filled. Payment is accepted by cash, check, Venmo, or major credit cards. Payment is expected at the time of service. Payment for lab tests and medication/herbal orders will be collected up front; the order will be placed once payment is received. Medications or herbs that are not able to be drop-shipped can be picked up from the Idexx drop; location will be given upon request. Medication refill and herb requests need to be submitted by e-mail to naturalpethhi@gmail.com. InitialAggressive Pet Policy: Dr. Duffner practices in a fear-free, minimal restraint style. She does not have a holder/ assistant/ technician. It's just you, Dr. Duffner, and your pet. In the past, there have been a few patients who were unable to be treated because the clients were not forthcoming about how the pet reacts to being handled. Dr. Duffner is very skilled at gaining trust and treating animals that are afraid or nervous. She cannot do this as well if she does not have a clear picture of how your pet reacts to things like this. InitialInitial here to agree to answer openly and honestly about your pet’s history in order to keep everyone safe. InitialI understand if my pet growls/shows teeth/tries to bite/ bites Dr. Duffner or does not allow treatment, the full consultation fee still applies, and the treatment will be stopped InitialPets who do not allow acupuncture or adjusting can still very much benefit from herbs, supplements, food therapy, and more. Pets who do not allow traditional acupuncture with needles often will accept laser acupuncture. Cancellation Policy: Dr. Tracy Duffner is committed to providing exceptional care. Unfortunately, when one client cancels without giving enough notice, they prevent another patient from being provided care. Please contact us within 48 business hours prior to your scheduled appointment to notify us of any changes or cancellations. (Note: if your appointment is scheduled for a Monday and you need to cancel or reschedule, we must be notified by that Friday before.) If notification is not given within 48 business hours, the entire appointment fee will be charged. New clients will be required to leave a non-refundable scheduling fee; this scheduling fee will be applied toward the cost of the initial visit and will be forfeited if the appointment is canceled without the requested notice. InitialDr. Duffner requires a Credit Card to be held on file in order to confirm appointments. This card will be used to charge the cancellation fee for a missed appointment. Please initial that you understand the requested 48 BUSINESS hours; please remember if canceling over the weekend, this will be seen on a Monday (i.e., If you have a Tuesday appointment and you cancel on Saturday, it will be seen on Monday and there will be a cancellation fee). InitialPlease initial that you understand that due to the nature of housecall practice, Dr. Duffner may arrive 30 minutes before or after the scheduled appointment time. Dr. Duffner will text or call if she is going to arrive outside of this scheduling window. InitialPlease initial here to agree to the late policy: if you are more than 15 minutes late for your appointment (either for meeting at an agreed upon location for out of town clients or late arriving to your home for housecall clients), it may be rescheduled, and you will owe the entire fee for the visit. For clarity, this is not prepaying for your rescheduled appointment; you will also owe the full fee for the rescheduled appointment. InitialPlease sign below to consent to the above terms and conditions. SignatureDate MM slash DD slash YYYY Printed Name Digital Media Release FormI give Dr. Tracy Duffner consent to record, videotape, and photograph my image and/or voice and my pet(s) image to be used in any and all of its publications, including web-based publications and social media channels, without payment or other consideration. I hereby irrevocably authorize Dr. Tracy Duffner to edit, alter, copy, exhibit, publish, or distribute these photos for any lawful purpose. I waive any right to royalties or other compensation arising or related to the use of the photo. Please indicate your preference below. Yes. I give Dr. Duffner permission. InitialNo. I do not give Dr. Duffner permission. InitialSignatureDate MM slash DD slash YYYY Printed Name Credit Card on File AgreementDr. Tracy Duffner will ask that a credit card be on file that may be used later to pay any balance that may be due on your bill. At the first appointment, your credit card information will be obtained and kept securely. This card will only be used in the event of a missed appointment (see Cancellation Policy) or with your consent to pay for any invoices due. If you have any questions about our policy, please do not hesitate to ask. By signing below, I authorize Dr. Tracy Duffner to keep my signature and my credit card information securely on file in my account. If the credit card that I give today changes, expires or is denied for any reason, I agree to immediately give Dr. Tracy Duffner a new, valid credit card, which I will allow to be charged over the telephone. Even though Dr. Tracy Duffner is not processing the new card in person, I agree that the new card may be used with the same authorization as the original card I presented. I authorize Dr. Tracy Duffner to keep my signature and my credit card information securely on file in my account. InitialSignatureDate MM slash DD slash YYYY Printed Name EmailThis field is for validation purposes and should be left unchanged.